FAQs
Product Information
Q: What makes the Cozy Fireplace Diffuser unique?
A: The Cozy Fireplace Diffuser combines minimalistic design, six vibrant color modes, and effective scent diffusion to create a calming and stylish ambiance for any space.
Q: How do I use the diffuser?
A: Simply add water, a few drops of your favorite essential oil, and turn it on. Use the controls to select your preferred color mode.
Q: Is the diffuser easy to clean?
A: Yes! Just empty the water tank, wipe it with a damp cloth, and refill as needed. Regular cleaning helps maintain optimal performance.
Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Orders over $50 qualify for free express international shipping.
Q: How long does delivery take?
A: Express shipping typically takes 5–7 business days, while standard shipping takes 7–14 business days.
Q: Will I receive a tracking number?
A: Yes, once your order ships, we’ll email you a tracking number so you can follow your package’s journey.
Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Contact us at info@aplenzo.com for assistance.
Q: Do you offer refunds or exchanges?
A: Yes, we have a hassle-free return policy. Please refer to our Return Policy for details.
Contact and Support
Q: How can I contact your support team?
A: You can reach us via email at info@aplenzo.com. We’ll respond within 24 hours.
Q: Can I suggest product ideas or improvements?
A: Absolutely! We value your feedback. Feel free to share your ideas with us via email.
Didn’t find what you were looking for? Contact us directly at info@aplenzo.com—we’re here to help!